Terms of service
Terms of Service
Last updated: 11 August 2026
Welcome to Fragrance Palace. These Terms of Service govern your use of our website and the purchase of products from Fragrance Palace.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Fragrance Palace
Fragrance Palace is a fragrance brand offering perfumes and related products to customers in South Africa.
Throughout these terms, "Fragrance Palace," "we," "us" and "our" refer to Fragrance Palace.
"You" and "your" refer to the person accessing our website or purchasing our products.
2. Using Our Website
You agree to use this website only for lawful purposes.
You must not:
Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorised access to our systems.
Interfere with the operation or security of the website.
Copy, reproduce or commercially exploit our website content without permission.
Submit false or misleading information.
Use automated systems to collect information from our website without permission.
We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.
3. Products
We make every effort to ensure that product descriptions, photographs, fragrance notes, sizes and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device or screen.
Fragrance experiences can also differ between individuals due to skin type, body chemistry, environment and other factors.
A customer's personal preference or reaction to a fragrance does not automatically mean that the product is defective.
4. Fragrance Inspirations
Some Fragrance Palace fragrances are created as inspired interpretations of existing fragrance profiles.
Where applicable, the original fragrance is identified on the relevant product page for informational purposes.
Fragrance Palace products are not affiliated with, sponsored by or endorsed by the brands or fragrances referenced as inspirations, unless expressly stated otherwise.
Fragrance Palace products are sold under the Fragrance Palace brand.
5. Prices
All prices displayed on our website are in South African Rand (ZAR).
Prices may change without prior notice. However, changes will not affect orders that have already been successfully placed and paid for, except where permitted or required by applicable law.
Promotional pricing and discounts may be subject to specific terms and conditions displayed with the promotion.
6. Orders
Placing an order constitutes an offer to purchase the selected products.
After placing an order, you will receive an order confirmation.
An order is considered accepted once Fragrance Palace confirms the order and payment has been successfully received, subject to product availability and applicable law.
We reserve the right to cancel or decline an order where there is a legitimate reason, including:
Suspected fraudulent activity.
Incorrect pricing caused by a technical error.
Product unavailability.
Payment failure.
An obvious website or listing error.
If we cancel a paid order, you will receive an appropriate refund.
7. Product Availability
We aim to keep our website inventory accurate.
If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate solution, which may include a replacement, alternative product or refund, subject to applicable law.
8. Payments
Payments may be processed through the payment methods made available at checkout.
You agree that the payment information you provide must be accurate and that you are authorised to use the selected payment method.
Fragrance Palace does not store your full payment card details where payment processing is handled by a third-party payment provider.
9. Shipping
Orders are shipped according to our Shipping Policy.
Estimated delivery times are not guaranteed delivery dates and may be affected by courier delays, public holidays, weather, remote locations and other circumstances outside our reasonable control.
Please ensure that your delivery information is accurate before completing your purchase.
10. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Because perfumes are personal-use products, opened or used fragrances may not be eligible for return where permitted by applicable law.
Nothing in our return policy or these Terms of Service limits your rights under applicable South African consumer protection legislation.
11. Promotions
From time to time, Fragrance Palace may offer discounts, bundles, giveaways or other promotions.
Each promotion may have its own terms, including:
Start and end dates.
Eligible products.
Minimum order requirements.
Discount limits.
Whether promotions can be combined.
Unless specifically stated otherwise, promotions cannot be combined.
We reserve the right to correct obvious promotional errors and withdraw a promotion where reasonably necessary, subject to applicable law.
12. Intellectual Property
All content on the Fragrance Palace website, including but not limited to:
Logos
Brand names
Product names
Photography
Videos
Graphics
Website design
Text
Marketing materials
is owned by or licensed to Fragrance Palace and is protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, sell or commercially exploit our content without our written permission.
13. User Reviews and Content
If you submit a review, photograph, video, testimonial or other content to Fragrance Palace, you confirm that:
The content is your own or you have permission to use it.
It does not violate another person's rights.
It does not contain unlawful, misleading or harmful material.
By submitting content, you grant Fragrance Palace permission to use, reproduce and display that content for legitimate marketing and promotional purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, abusive, misleading, offensive or unrelated to the product.
14. Website Accuracy
We make reasonable efforts to keep the website accurate and operational.
However, we do not guarantee that:
The website will always be available.
All information will always be error-free.
The website will be completely free from technical problems.
Product availability information will always be updated instantly.
We may update, modify or temporarily suspend parts of the website when necessary.
15. Third-Party Services
Our website may use third-party services, including payment processors, courier services, analytics platforms, advertising platforms and other technology providers.
These third parties may have their own terms and privacy policies.
Fragrance Palace is not responsible for independent third-party services outside our reasonable control.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We may collect and process information necessary to:
Process your orders.
Deliver products.
Process payments.
Provide customer support.
Improve our website.
Send marketing communications where permitted.
Prevent fraud and protect our business.
17. Limitation of Liability
To the extent permitted by applicable law, Fragrance Palace will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited under South African law.
18. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:
Natural disasters.
Severe weather.
Power or internet outages.
Courier disruptions.
Strikes.
Government restrictions.
Civil unrest.
System failures.
Other unforeseen events.
We will make reasonable efforts to minimise the impact on customers.
19. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be published on our website with the relevant "Last updated" date.
Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.
20. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with applicable South African law and the rights available to consumers under applicable legislation.
21. Contact Us
If you have questions about these Terms of Service, your order or our products, please contact Fragrance Palace through the contact details provided on our website.
FRAGRANCE PALACE
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