Shipping policy
Shipping Policy
Last updated: 11 August 2026
At Fragrance Palace, we aim to make your order experience simple, secure and reliable. We currently deliver across South Africa.
1. Delivery Areas
We deliver to most addresses within South Africa, including major cities, towns and surrounding areas.
Some remote areas may have longer delivery times or additional delivery charges depending on the courier's coverage.
2. Processing Times
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive tracking information where available.
3. Delivery Times
Our estimated delivery times are:
Delivery Area
Estimated Time
Major metropolitan areas
2–3 business days
Other areas
3–4 business days
These are estimates and are not guaranteed delivery dates.
Delivery may take longer during:
Public holidays
Major sales or promotional periods
Product launches
Courier delays
Severe weather
Unforeseen circumstances
4. Shipping Fees
Our standard delivery fee will be displayed at checkout based on your delivery address and order.
Free standard shipping on orders over R699.
Orders below the free-shipping threshold will be charged the applicable delivery fee at checkout.
5. Order Tracking
Once your order has been dispatched, you will receive tracking information by email or SMS where available.
You can use your tracking details to monitor the progress of your delivery.
Please ensure that your contact details and delivery address are correct when placing your order.
6. Incorrect Delivery Information
Fragrance Palace is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by the customer.
If a parcel needs to be redirected or re-delivered because incorrect information was provided, additional delivery charges may apply.
7. Failed Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their procedures.
If delivery cannot be completed because the customer is unavailable or cannot be contacted, the parcel may be returned to Fragrance Palace or the courier's depot.
Any additional delivery costs may be the customer's responsibility.
8. Damaged Packages
If your package appears visibly damaged when delivered, please take photographs of the package before opening it.
If the product inside is damaged or leaking, contact us within 48 hours of delivery and provide:
Your order number
Photographs of the package
Photographs of the product
A description of the damage
Please keep the packaging until your claim has been resolved.
9. Lost or Delayed Orders
If your order appears to be significantly delayed or has been reported as lost, please contact us.
We will work with our courier partner to investigate the shipment and determine the appropriate resolution.
10. Multiple Products in One Order
Where possible, products from the same order will be packaged and shipped together.
If an order needs to be split into multiple shipments, Fragrance Palace will provide the relevant tracking information.
11. International Shipping
At this time, Fragrance Palace only ships within South Africa.
International shipping may be introduced in the future.
12. Contact Us
For shipping questions, tracking assistance or delivery issues, please contact our customer service team with your order number and delivery details.
We will do our best to resolve the issue as quickly as possible.
FRAGRANCE PALACE
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